Terms & Conditions

TERMS & CONDITIONS

Last Updated: September 2026

These Terms & Conditions govern your use of the Coach AJ website and your interaction with the services, information, resources, bookings, and materials made available through it.

By accessing this website or purchasing or booking services through it, you agree to these Terms & Conditions and any additional agreement or policies presented in connection with a particular service.

1. Website Purpose

This website provides information about Coach AJ’s services, which may include:

1:1 coaching
Group coaching
Leadership development
Corporate training
Workshop facilitation
Keynote speaking
Motivational and empowerment speaking
Master of Ceremony services
Related educational resources and content

Availability, pricing, format, duration, and scope may vary by service.

2. Coaching Is Not Therapy or Healthcare

Coach AJ provides professional coaching and personal and professional development services.

Coaching is not psychotherapy, psychological counselling, psychiatric treatment, medical care, crisis intervention, or another form of healthcare.

Coach AJ does not diagnose, treat, cure, or prevent mental-health or medical conditions through coaching services.

Coaching is designed to support areas such as personal and professional development, confidence, leadership, mindset, clarity, goal setting, accountability, boundaries, and intentional action.

If you require medical, psychological, psychiatric, legal, financial, or other regulated professional advice, you should seek assistance from an appropriately qualified professional.

If you are experiencing an emergency or crisis, contact the appropriate emergency or crisis services in your location.

3. No Guarantee of Results

Coach AJ is committed to providing thoughtful, professional, and supportive services. However, individual results vary.

Testimonials, examples, client experiences, and statements regarding potential outcomes are provided for informational purposes and do not constitute a guarantee that you will achieve the same or any particular result.

Your results may depend on numerous factors, including your circumstances, decisions, participation, effort, implementation, and factors outside Coach AJ’s control.

4. Client Responsibility

Coaching is a collaborative process.

Clients remain responsible for their own decisions, actions, behaviours, wellbeing, and results. Information or perspectives provided through coaching should not be interpreted as instructions requiring a client to make a particular personal, professional, financial, medical, or other decision.

By participating in coaching, you acknowledge that you retain responsibility for determining which actions are appropriate for you.

5. Booking & Payment

Certain services may be booked and paid for through this website.

Pricing, deposits, payment schedules, cancellation terms, rescheduling requirements, package details, and other service-specific conditions will be communicated during booking or through a separate service agreement where applicable.

By completing a purchase or booking, you agree to the pricing and applicable terms presented to you at the time of transaction.

For services governed by a separate written agreement, that agreement will control if there is a conflict between these general website Terms & Conditions and the service-specific agreement.

Because Ontario imposes specific requirements on certain consumer agreements, including some agreements made online, service-specific checkout and contract terms should be reviewed for compliance rather than relying on this general website page alone.

6. Cancellations, Rescheduling & Refunds

Cancellation, rescheduling, deposit, and refund policies may vary depending on the service purchased.

The policy presented during booking or contained in the applicable client agreement will govern your booking.

Failure to attend a scheduled session or provide the required notice may result in the loss of the session or payment, subject to the applicable booking terms and law.

7. Workshops, Speaking & Corporate Engagements

Keynote speaking, workshop facilitation, corporate training, Master of Ceremony engagements, and other organizational services may require a separate proposal, agreement, deposit, and payment schedule.

The scope, timing, location, deliverables, travel requirements, cancellation provisions, intellectual property permissions, recording permissions, and other terms will be established in the applicable agreement.

Submitting an inquiry through this website does not guarantee Coach AJ’s availability or create a contractual engagement.

8. Confidentiality

Coach AJ will take reasonable steps to maintain the confidentiality of information shared within the professional coaching relationship, subject to the terms of the applicable coaching agreement and circumstances where disclosure is required or permitted by law.

Users should understand that ordinary website forms and email should not be treated as completely secure channels for highly sensitive information.

9. Intellectual Property

Unless otherwise stated, website copy, written materials, coaching frameworks, workshop materials, presentations, exercises, worksheets, videos, graphics, branding, downloads, educational resources, and other original content made available by

Coach AJ are protected intellectual property.

You may use materials provided to you for your own personal or internal organizational purposes where authorized.

You may not, without prior written permission:

Reproduce or redistribute materials for commercial purposes
Resell Coach AJ’s materials
Publish or upload proprietary materials publicly
Present Coach AJ’s frameworks, training materials, or content as your own
Modify materials for resale or third-party commercial use
Record, reproduce, or distribute paid coaching, workshops, presentations, or training where permission has not been granted

10. Website Information

Coach AJ makes reasonable efforts to provide useful and accurate information, but website content is provided for general informational and educational purposes.

Content may be updated, modified, or removed without notice.

Reliance on information available through the website is at the user's discretion.

11. Third-Party Links & Services

This website may contain links to or integrations with third-party websites, booking systems, payment processors, social media platforms, or other services.

Coach AJ does not control and is not responsible for the content, availability, privacy practices, security, or policies of independent third-party platforms.

12. Testimonials

Testimonials displayed on this website reflect the individual experiences and opinions of the people providing them.

They are not representations, warranties, or guarantees that current or future clients will achieve identical or similar outcomes.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Coach AJ will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from the use of this website, reliance on general website content, or circumstances outside Coach AJ’s reasonable control.

Nothing in these Terms is intended to exclude, restrict, or waive rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of Ontario, Canada, and the federal laws of Canada applicable therein, subject to any mandatory consumer protections or other rights that apply.

15. Changes to These Terms

Coach AJ may update these Terms & Conditions periodically to reflect changes to services, website functionality, business practices, or applicable requirements.

Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.

16. Contact

Questions regarding these Terms & Conditions may be directed to:

Coach AJ
Email: info@coachaj.ca