Coach AJ (“Coach AJ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting this website, subscribing to communications, submitting an inquiry, booking a service, or otherwise interacting with us.

​

This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected through this website and related services.

​

Information We Collect

Depending on how you interact with the website, we may collect information including your:

• Name

• Email address

• Telephone number

• Organization or company name

• Booking and appointment information

• Information submitted through contact, inquiry, intake, or booking forms

• Newsletter subscription preferences

• Transaction and payment-related information

• Communications with Coach AJ

• Technical information such as IP address, browser type, device information, and website activity

​

We aim to collect only information reasonably necessary for the purposes identified to you. Canadian privacy guidance similarly emphasizes identifying why information is being collected and limiting collection to what is necessary.

​

How Your Information Is Used

Personal information may be used to:

• Respond to questions and inquiries

• Schedule and manage coaching sessions, discovery calls, workshops, speaking engagements, and other services

• Communicate regarding bookings or services

• Process transactions and maintain appropriate business records

• Deliver newsletters or marketing communications you have chosen to receive

• Manage client relationships

• Improve the website, services, and user experience

• Maintain website security and prevent misuse

• Meet legal, regulatory, accounting, or administrative requirements

Personal information will not be used for materially different purposes without obtaining additional consent where required.

​

Coaching Information

Information voluntarily shared through coaching inquiry forms, booking forms, discovery calls, or coaching sessions may be personal in nature.

​

Coach AJ will take reasonable steps to respect the privacy of client information. However, users should understand that coaching is not psychotherapy, counselling, medical care, psychiatric care, or another regulated healthcare service, and this website should not be used to communicate urgent medical or mental-health information.

​

Please avoid submitting highly sensitive personal information through general website forms unless it is reasonably necessary for your inquiry or service.

​

Payments

Payments made through the website may be processed by Wix and/or third-party payment processors.

​

Coach AJ does not need to directly receive or store your complete payment-card or banking credentials when those details are securely processed by the applicable payment provider. Your use of those services may also be subject to the privacy policies and terms of the applicable provider.

​

Newsletter & Marketing Communications

If you subscribe to Coach AJ’s newsletter or other marketing communications, your name, email address, and related subscription information may be used to send you content, updates, resources, promotions, and other communications.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided within those communications.

​

Cookies & Website Analytics

This website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and support marketing activities.

​

Certain cookies may be provided by Wix or other third-party services integrated into the website.

​

Third-Party Services

Coach AJ may use third-party platforms to support website hosting, scheduling, payments, email marketing, analytics, communications, and other business operations.

​

Personal information may therefore be processed by service providers where reasonably necessary to deliver these functions. Appropriate safeguards should be maintained relative to the sensitivity of the information involved.

​

Information Sharing

Coach AJ does not sell personal information.

​

Information may be shared with service providers where necessary to operate the website or provide requested services, when you have provided consent, or when disclosure is required or permitted by law.

​

Information Retention

Personal information will be retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, contractual, or business requirements.

​

Canadian privacy principles similarly require organizations to limit use, disclosure, and retention to the purposes for which information was collected unless another lawful basis applies.

​

Security

Reasonable administrative, technical, and organizational safeguards are used to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or theft.

​

However, no website, email system, or electronic transmission method can be guaranteed to be completely secure.

​

Access, Corrections & Privacy Requests

You may contact Coach AJ to request access to or correction of personal information held about you, subject to applicable legal limitations.

​

You may also contact Coach AJ with questions or concerns about how your personal information is collected, used, or disclosed.

​

Canadian privacy guidance specifically provides for individual access and the ability to challenge an organization's privacy practices.

​

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to the website, services, business practices, technology, or applicable requirements.

​

The updated version will be posted on this website with a revised “Last Updated” date.

​

Contact

For privacy-related questions or requests, please contact:

​

Coach AJ
Email: info@coachaj.ca

​